Frequently Asked Questions
Everything you need to know about our nostalgic collections and sustainable practices.
What is your shipping policy?
We offer standard and expedited shipping options globally. Orders are typically processed within 2-3 business days, and you will receive a tracking number via email once your package has departed our warehouse.
How do I process a return or exchange?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please visit our online returns portal to generate a prepaid shipping label for a seamless return process.
How should I care for my DÔEN garments?
Most of our pieces are crafted from delicate natural fibers like organic cotton and silk. We recommend hand washing in cold water with mild detergent or using a professional green dry cleaner to maintain the integrity of the fabric.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local duties and taxes, which are calculated at checkout for most destinations.
How do I find my correct size?
We provide detailed size charts and fit notes on every product page. If you are between sizes, we generally recommend sizing down for a more tailored fit or staying true to size for our signature relaxed, bohemian silhouette.
What are your sustainability practices?
We are committed to ethical manufacturing and environmental responsibility. We work with certified factories that ensure fair wages and use low-impact dyes and organic materials whenever possible to minimize our footprint.